Hoppy Jumpers and Feeders: your guide to shipping
Discover our commitment to safely delivering your live feeders and jumping spiders. Learn about our shipping methods, guarantees, and what to expect when you order from Hoppy Jumpers and Feeders.

Our shipping partners and options
At Hoppy Jumpers and Feeders, we strive to provide reliable and efficient shipping for all your orders. We primarily use USPS for its cost-effectiveness, especially for small and micro packages. For these specific orders, please email us directly at [[email]] for cheaper rates, as they are very small. USPS does not offer guaranteed delivery times.
For those requiring guaranteed delivery, FedEx is our preferred carrier, though it is a more expensive option. We are flexible and will ship using any possible method that ensures your order arrives safely. Please note that all orders will include a handling fee of $3 to $8. This fee helps cover the additional costs we incur to ensure the safe transit of live animals, and we strive to keep it as low as possible for our valued customers.

Live arrival guarantee and replacements
Your satisfaction and the health of our animals are our top priorities. We offer a free replacement guarantee if an animal arrives deceased within 3 hours of delivery. To qualify, you must provide proof of death, and the death must not be due to your mishandling. In such cases, the buyer will be responsible for 1/2 of all shipping costs for the replacement.
All other issues will be handled on a case-by-case basis and will be determined by Hoppy Jumpers and Feeders. We are committed to working with you to resolve any concerns fairly.

Safe packaging for live arrivals
We take extreme care in packaging to ensure your live feeders and jumping spiders arrive safely and healthy. Our feeders are packed tightly in a secure box and will include a cool, heat, or phase pack as needed to maintain optimal temperatures during transit.
Our jumping spiders are carefully prepared: they are fed the night before shipping and then neatly packed into a deli-type container. This container is then placed inside an insulated box along with a phase pack to regulate temperature. To help save on costs for our buyers, we sometimes reuse boxes, which are very expensive. Rest assured, all reused boxes are clean and structurally sound.
Calculating shipping and delivery times
FedEx calculates all shipping costs based on zip code to zip code. For the safety of our jumping spiders, we only ship them to local FedEx hubs for pickup, not directly to a home address. Feeders, however, will be shipped directly to your home address unless otherwise stipulated. Orders are typically shipped out promptly after purchase; for specific timelines, please refer to your order confirmation or contact us at [[email]].
For any further questions regarding shipping, please do not hesitate to contact us at [[phonenumber]] or [[email]].